Privacy Policy

Properly ("we", "us") provides a text-message based property management service at properly.rentals. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Contact details: your name, mobile phone number, and email address, provided when you become a tenant or landlord using the service.
• Tenancy details: the property and unit you rent, rent amount and due date, lease dates, and lease documents.
• Messages: the content of text messages you send to and receive from the service, including maintenance requests and questions.
• Payment information: if you pay rent online, payments are processed by a third-party payment processor. We receive confirmation of payment, amount, and date, but do not store full card or bank account numbers.
• Technical data: standard server logs such as IP address and browser type when you visit our web pages.

How we use information

• To send and respond to text messages about your tenancy, including rent reminders, maintenance updates, and answers to your questions.
• To log and track maintenance requests and rent payments.
• To generate links for paying rent or signing lease documents online.
• To operate, secure, and improve the service.

Some replies are generated with the help of automated AI systems. Message content may be processed by an AI provider solely to generate a response and is not used by us to train AI models.

Text messaging (SMS) program

By providing your mobile number and agreeing to receive messages, you consent to receive text messages from Properly about your tenancy. These include rent due reminders, maintenance request confirmations and updates, lease notifications, and replies to messages you send.

• Message frequency varies based on your activity and tenancy events. Typically you will receive 2 to 6 messages per month, plus replies to any messages you send.
• Message and data rates may apply. Check with your mobile carrier for details.
• Opt out at any time by replying STOP to any message. You will receive one final confirmation message. After opting out you may not receive time-sensitive notices by text, and we will contact you by other means.
• Get help by replying HELP to any message or emailing support@properly.rentals.
• Carriers are not liable for delayed or undelivered messages.

We do not share mobile numbers

Mobile phone numbers and SMS opt-in consent collected for the purpose of text messaging will not be shared with, sold to, or rented to any third parties or affiliates for marketing or promotional purposes. Your mobile number is used only to deliver the messages described in this policy.

When we share other information

We share information only as needed to run the service:

• Service providers that help us operate, such as our messaging carrier, database host, payment processor, and AI provider. They may access information only to perform services for us and are bound by confidentiality obligations.
• Your landlord or property manager, who uses Properly to manage the property you rent, can see your messages, requests, and payment status.
• Legal requirements, such as responding to a subpoena, court order, or lawful request, or to protect the rights, property, or safety of Properly, its users, or others.
• Business transfers, if Properly is involved in a merger, acquisition, or sale of assets, subject to this policy.

We do not sell personal information.

Data retention

We keep tenancy records, messages, and payment history for as long as you are a tenant using the service and for a reasonable period afterward as needed for legal, accounting, and dispute-resolution purposes. You may request deletion by contacting us.

Security

We use reasonable technical and organizational safeguards, including encrypted connections and access controls, to protect your information. No method of transmission or storage is completely secure.

Your choices

• Reply STOP to stop receiving text messages.
• Contact us to access, correct, or delete your personal information, subject to legal record-keeping requirements.

Children

The service is intended for adults who are parties to a lease. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be communicated by text or email.

Contact

Questions about this policy or your information: support@properly.rentals.